Privacy policy
PRIVACY POLICY
Last updated: 28 September 2026
At Elecuno, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit elecuno.com, place an order, or contact us.
1. Information We Collect
We may collect information including:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order information
- Payment and transaction information
- IP address
- Browser and device information
- Website usage information
- Information you provide when contacting customer support
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Process payments
- Arrange delivery
- Provide customer support
- Process returns and refunds
- Communicate with you regarding your orders
- Prevent fraud and protect our website
- Improve our website and services
- Maintain accounting and business records
- Send marketing communications where legally permitted
3. Shopify
Our online store is powered by Shopify.
Shopify provides the ecommerce infrastructure that allows us to operate our online store, process orders and provide our services.
Information submitted through our website may be processed by Shopify and other service providers that assist us in operating our business.
4. Payment Information
Payments may be processed by third-party payment providers.
Elecuno does not normally have access to your complete payment card information. Payment information is processed by the relevant payment provider according to its security and privacy practices.
5. Cookies
Our website may use cookies and similar technologies to:
- Operate essential website functions
- Remember preferences
- Understand website usage
- Improve website performance
- Measure marketing effectiveness
Where required by law, we will request consent before using non-essential cookies.
6. Sharing Personal Information
We may share personal information with trusted service providers where necessary to operate our business, including providers involved in:
- Ecommerce and website services
- Payment processing
- Order fulfilment
- Delivery
- Customer support
- Fraud prevention
- Analytics
- Marketing
We do not sell your personal information as a product.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining records, resolving disputes and complying with legal obligations.
8. Your Rights
Depending on applicable law, you may have rights concerning your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information
- Request restriction of processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, contact:
You may also have the right to complain to the Information Commissioner's Office (ICO) where applicable.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.
10. Contact
Elecuno
2 Rothwell Lane
Oulton
LS26 8HN
United Kingdom
Email: contact@elecuno.com