Shipping policy

Shipping Policy

Last updated: 28 September 2026

At Elecuno, we aim to process and deliver every order as smoothly as possible.

Order Processing

Orders are processed after payment has been successfully received. Processing times may vary depending on product availability, weekends, public holidays, and periods of high order volume.

Delivery Time

Our estimated delivery timeframe is:

15–21 days

Delivery times are estimates and may vary depending on the delivery destination, courier service, customs processing, weather conditions, and other circumstances outside our reasonable control.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Order Tracking

Where tracking is available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Delayed Orders

If your order has not arrived after the estimated 15–21 day delivery period, please contact us at:

Email: contact@elecuno.com

Please include your order number so we can investigate the shipment.

Incorrect Delivery Address

Please make sure your delivery address is correct before completing your purchase.

Elecuno is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Damaged Packages

If your package arrives damaged, please take photographs of the packaging and the product and contact us at contact@elecuno.com as soon as possible.

Customs and Import Charges

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer.

Contact Us

Elecuno
2 Rothwell Lane
Oulton
LS26 8HN
United Kingdom